Please allow plenty of time for your journey to Birmingham Moor St to avoid missing your train Last remaining tickets for this Christmas Season - don't miss out! Steam to York Christmas Market on 21st December with Vintage Trains



PRE-ORDER COLLECTIONS

All items should be collected from the Polar Express Customer Service Desk at Moor Street Station.
The shop is open Thursday through Sunday from 1400 to 20.30 hrs.



RETURNS POLICY

Items may be exchanged, where stock is available, or refunded provided the item is unused and undamaged, in its original packaging and complete with all labels. A valid proof of purchase will be required in all instances and your intention to return an item must be notified by email to bookings@thepolarexpressbirmingham.com before being returned to the Polar Express Shop at Moor Street Station. 

PLEASE NOTE: The returns policy does not apply to earrings for pierced ears. 


Your Unique Order Number

To order THE POLAR EXPRESS souvenirs, you must have booked seats on THE POLAR EXPRESS. If you do not already have a booking, you can BOOK HERE.

Please enter your unique ticket order number here.